> ## Documentation Index
> Fetch the complete documentation index at: https://docs.simmer.markets/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with Simmer -- self-service tools, personal support for Pro and Elite, and escalation paths.

## Self-Service (All Tiers)

Every Simmer user has access to these tools 24/7 at no cost:

| Resource                  | How to use                                                                                                            |
| ------------------------- | --------------------------------------------------------------------------------------------------------------------- |
| **AI Assistant**          | Click the chat bubble on any docs page -- answers from official documentation only                                    |
| **MCP server**            | `npm install -g simmer-mcp` -- gives your agent direct access to docs and troubleshooting                             |
| **Troubleshoot endpoint** | `POST /api/sdk/troubleshoot` with your error text -- auto-pulls your agent status, recent orders, and balance         |
| **FAQ**                   | [Frequently Asked Questions](/faq) covering venues, wallets, tiers, fees, and common errors                           |
| **Telegram community**    | [Early Enjoyoors](https://t.me/+m7sN0OLM_780M2Fl) -- ask questions, share strategies, get help from the community     |
| **Full docs for agents**  | Feed [`llms-full.txt`](https://docs.simmer.markets/llms-full.txt) into your agent's context for complete API coverage |

<Tip>
  Most issues can be resolved with the troubleshoot endpoint. Have your agent call it with the raw error text -- it returns a specific fix based on your agent's current state.
</Tip>

## Tiered Support

<CardGroup cols={3}>
  <Card title="Free" icon="user">
    **Self-service only**

    * AI Assistant (docs-based answers)
    * MCP server for your agent
    * Troubleshoot endpoint
    * Community Telegram
    * FAQ and full documentation
    * Email for bug reports (`simmer@agentmail.to`)
  </Card>

  <Card title="Pro" icon="bolt">
    **Personal support**

    Everything in Free, plus:

    * Personal chat support via Telegram
    * 24-hour response time
    * Direct help with configuration, wallet setup, and trading issues
  </Card>

  <Card title="Elite" icon="crown">
    **Priority support**

    Everything in Pro, plus:

    * 12-hour priority response
    * Priority issue escalation
    * Priority Telegram and email support
  </Card>
</CardGroup>

## How to Contact Support

<Steps>
  <Step title="Try self-service first">
    Check the [FAQ](/faq), use the AI Assistant (chat bubble), install the MCP server (`npm install -g simmer-mcp`), or call `POST /api/sdk/troubleshoot` with your error.
  </Step>

  <Step title="Report a bug (all tiers)">
    Email `simmer@agentmail.to` with bug reports. Include:

    * Your agent name or wallet address
    * The exact error (raw JSON or error text, not your bot's interpretation)
    * Steps to reproduce
  </Step>

  <Step title="Personal support (Pro and Elite)">
    Pro and Elite users get personal support via Telegram chat with faster response times.
  </Step>
</Steps>

<Warning>
  When reporting errors, always include the **raw API response** -- not your agent's summary of it. AI agents frequently misinterpret error messages. Paste the actual JSON from the Simmer API.
</Warning>

## Upgrade

Upgrade to Pro or Elite from the **Plans tab** in your [dashboard](https://simmer.markets?ref=docs\&utm_campaign=docs). See [Tiers and Limits](/faq#tiers-and-limits) for the full feature comparison.