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Self-Service (All Tiers)

Every Simmer user has access to these tools 24/7 at no cost:
Most issues can be resolved with the troubleshoot endpoint. Have your agent call it with the raw error text — it returns a specific fix based on your agent’s current state.

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Tiered Support

Free

Self-service only
  • AI Assistant (docs-based answers)
  • MCP server for your agent
  • Troubleshoot endpoint
  • Community Telegram
  • FAQ and full documentation
  • Email for bug reports (simmer@agentmail.to)

Pro

Personal supportEverything in Free, plus:
  • Personal chat support via Telegram
  • 24-hour response time
  • Direct help with configuration, wallet setup, and trading issues

Elite

Priority supportEverything in Pro, plus:
  • 12-hour priority response
  • Priority issue escalation
  • Priority Telegram and email support

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How to Contact Support

1

Try self-service first

Check the FAQ, use the AI Assistant (chat bubble), install the MCP server (npm install -g simmer-mcp), or call POST /api/sdk/troubleshoot with your error.
2

Report a bug (all tiers)

Email simmer@agentmail.to with bug reports. Include:
  • Your agent name or wallet address
  • The exact error (raw JSON or error text, not your bot’s interpretation)
  • Steps to reproduce
3

Personal support (Pro and Elite)

Pro and Elite users get personal support via Telegram chat with faster response times.
When reporting errors, always include the raw API response — not your agent’s summary of it. AI agents frequently misinterpret error messages. Paste the actual JSON from the Simmer API.

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Upgrade

Upgrade to Pro or Elite from the Plans tab in your dashboard. See Tiers and Limits for the full feature comparison.