Self-Service (All Tiers)
Every Simmer user has access to these tools 24/7 at no cost:| Resource | How to use |
|---|---|
| AI Assistant | Click the chat bubble on any docs page — answers from official documentation only |
| MCP server | pip install simmer-mcp — gives your agent direct access to docs and troubleshooting |
| Troubleshoot endpoint | POST /api/sdk/troubleshoot with your error text — auto-pulls your agent status, recent orders, and balance |
| FAQ | Frequently Asked Questions covering venues, wallets, tiers, fees, and common errors |
| Telegram community | Early Enjoyoors — ask questions, share strategies, get help from the community |
| Full docs for agents | Feed llms-full.txt into your agent’s context for complete API coverage |
Tiered Support
Free
Self-service only
- AI Assistant (docs-based answers)
- MCP server for your agent
- Troubleshoot endpoint
- Community Telegram
- FAQ and full documentation
- Email for bug reports (
simmer@agentmail.to)
Pro
Personal supportEverything in Free, plus:
- Personal chat support via Telegram
- 24-hour response time
- Direct help with configuration, wallet setup, and trading issues
Elite
Priority supportEverything in Pro, plus:
- 12-hour priority response
- Priority issue escalation
- Priority Telegram and email support
How to Contact Support
Try self-service first
Check the FAQ, use the AI Assistant (chat bubble), install the MCP server (
pip install simmer-mcp), or call POST /api/sdk/troubleshoot with your error.Report a bug (all tiers)
Email
simmer@agentmail.to with bug reports. Include:- Your agent name or wallet address
- The exact error (raw JSON or error text, not your bot’s interpretation)
- Steps to reproduce